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Service Description
Looking to boost your brand's online presence? Check out LaxiaMedia, your trusted Marketing Consultant. - Tailored marketing plans for your business. - Social media management and advertising campaigns to maximize visibility and impact. - Let LaxiaMedia help you succeed in marketing. Contact us today to reach your full potential.
Cancellation Policy
Laxia Business Calls Policy Effective Date: [2025, Jan 11] Last Revised: [2025, Jan 11] At "Laxia"Media, we strive to ensure all business calls are conducted professionally, ethically, and in compliance with Canadian laws, particularly the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). This policy outlines our commitment to transparent and secure phone communication with clients, partners, and employees on Wix.com. 1. General Principles • Business calls must reflect professionalism, respect, and accountability. • Personal information obtained during calls will only be used for its intended purpose with explicit or implied consent, as required by law. • All calls will adhere to the legal and ethical standards outlined by PIPEDA and CASL. 2. Call Recording and Consent • Business calls may be recorded for training, quality assurance, or compliance purposes. • Consent will be obtained from participants before recording, either explicitly or impliedly, as required by Canadian law. • Recorded calls are stored securely and deleted after [insert duration], unless required for legal or compliance purposes. 3. Client Communication Standards • Calls will be conducted during business hours (8:00 AM – 6:00 PM local time) unless agreed otherwise. • Employees must introduce themselves, their role, and the purpose of the call. • Promotional calls require prior consent under CASL, and recipients will always have the option to opt out of future communications. 4. Privacy and Data Protection • All personal and sensitive data collected during calls will be safeguarded according to Wix’s platform security standards and Canadian privacy laws. • Data will not be sold, shared, or misused. It will only be used for its stated purpose, with the client’s consent. 5. Employee Conduct • Employees must maintain a professional, respectful, and courteous tone during all calls. • Harassment, discriminatory language, or unprofessional behavior is strictly prohibited. • Sensitive or confidential information must not be disclosed to unauthorized parties. 6. Conflict Resolution • Any complaints or disputes arising from business calls will be investigated promptly. • Clients can report concerns via [dalin@laxiamedia.com]. 7. Policy Updates This policy will be reviewed regularly and updated to reflect changes in laws or practices.